What is an eStatement?
Will I receive my check images with my eStatement?
Will I continue to receive my paper statement in the mail?
When will I receive my eStatement?
Will my eStatement look the same as my paper statement?
May I receive my electronic statement from time to time, without signing up for eStatements?
How do I save my eStatement for future reference?
Will I receive an eStatement for all of my accounts?
Is there a charge for eStatements?
Do I have to sign up for Online Banking in order to receive an eStatement?
Is my statement information secure?
Will I need a password for my eStatement?
Will I be able to print my statement and check images?
How do I sign up for eStatements?
What is Adobe Reader and why do I need it?
How can I get Adobe Reader?
Can I have my eStatement sent to more than one email address?
What if I change my email address?
How long will it take to set up my eStatement?
Where is my downloaded statement?
Who should I contact if I don't receive my eStatement?
How do I cancel my eStatement?

What is an eStatement?
An eStatement is an electronic version of a paper statement. It contains the exact same information as the paper statement. Instead of receiving your account statement via mail, you will log on to our secure site to retrieve the statement electronically.

Will I receive my check images with my eStatement?
Yes, if you receive check images with your paper statement now, you will continue to receive them with your eStatement.

Will I continue to receive my paper statement in the mail?
Starting from the next business day after your successful enrollment, you will no longer receive your paper statement via mail.

When will I receive my eStatement?
Historically, you have waited for your paper statement to be mailed and waited for mail delivery. eStatements bypasses all of this. So you will be receiving your statement 3-4 days sooner.

Will my eStatement look the same as my paper statement?
Yes. Your eStatement looks exactly like your paper statement.

May I receive my electronic statement from time to time, without signing up for eStatements?
Unfortunately no, we are unable to offer periodic online statements at this time. If you need to view your account activity, our Online Banking and Business Online Banking products are packed with features to help you.

How do I save my eStatement for future reference?
You can create a folder on your hard drive and move/copy the PDF file into it.

Will I receive an eStatement Notification for all of my accounts?
You will be sent a separate email notification for each account you have enrolled unless it is included on a combined statement.

Is there a charge for eStatements?
No, eStatements are free!

Do I have to sign up for Online Banking in order to receive an eStatement?
No, you may have your statement e-mailed without signing up for Internet Banking. However, we do suggest you that you test drive our online banking product and experience the many features and FREE services that we offer.

Is my statement information secure?
As is the case with everything traveling through the Internet, security is always an issue. Even statements being mailed via the postal system have their own set of security issues. All data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others. For security purposes, the connection created to download the statement uses 128-bit SSL encryption and is considered secure. You must enter a personal password to decrypt and view the statement information.

Will I need a password to view my eStatement?
Yes, you will have the ability to create your own password but it must be at least 6 characters long and contain one number.

Will I be able to print my statement and check images?
Yes. Once you open the statement e-mail you will be able to print it just like you print any document on your computer.

How do I sign up for eStatements?
By enrolling online

What is Adobe Reader and why do I need it?
Adobe® Acrobat® Reader™ is free software used for viewing and printing of electronic forms. You will need this software installed on your computer in order for your computer to download, display or print your statement and images.

How can I get Adobe Reader?
The enrollment link for eStatements will enable you to download the free software at that time. You may also go to www.adobe.com

Can I have my eStatement notice sent to more than one email address?
We provide the option for a primary email address and a secondary email address for each account. The secondary email address is only used if your primary address in unreachable. You also have the choice to specify a different primary address for each of your accounts, but each email notice will be delivered to only one address. If you have multiple signers on an account such as your spouse, they may also sign up for our service and have their notice sent to a separate address other that yours. You may download or view your statements from any PC that has the proper Internet setup. You may also log in to your account and view up to 18 months of your previous statements at any time.

What if I change my email address?
You will need to log in to our secure site and change the email address that is used for notification on each of your accounts. If you need assistance you may feel free to contact our Electronic Banking Representative by calling 1-866-269-5900

How long will it take to set up my eStatement?
If you are able to successfully complete the automated enrollment process and have provided all verification information, you can log on to eStatements immediately and begin to view some of your previous statements. Any new statement that is produced going forward will alert you with an email notification when it is available for you to download. You may also log in and check your accounts at any time.

Where is my downloaded statement?
Your downloaded statement is sent to a designated folder on your hard drive that has been pre-set on your computer for all of your downloaded files. This can be different from computer to computer. You will need to refer to your computer's operating manual to determine where the manufacturer set this up or search for the file using your computer's file search capability (you can watch for the name used for the file when downloading).

Who should I contact if I don't receive my eStatement?
You can email our Electronic Banking Representatives by clicking on the email link from our eStatement sign-on screen or call 1-866-269-5900.

How do I cancel my eStatement?
You may cancel your eStatement service at any time by providing us with written notice by postal mail or fax. It may take as long as forty-five (45) days from the bank's receipt of your written notice of cancellation for you to receive your next monthly printed mailed statement, with all subsequent printed and mailed statements arriving monthly thereafter. Please direct any questions to our Electronic Banking Department at 1-866-269-5900.